Testimonials
Read some of the great things people have been saying about O’Brien Licensing and Training Services.
``I've found the course really useful, there were lots of things that I was not aware of. It was made a lot easier with having a helpful & friendly teacher.``
``A good informative course made light hearted by Michael while keeping it factual and serious.``
``Today's course has widened my knowledge of alcohol licensing & have enjoyed my time learning new things. Great teacher & good knowledge to have.``
``A great service and very friendly instructor, lots of information provided.``
``Very educational, I don't normally like courses but this was enjoyable and will be recommending.``
``The course has been very knowledgeable and provided all relevant information to be a competent personal licence holder. Michael is fab!!``
``Helpful to know more about wider range of the Premises / Personal Licence than my own area. Clear understanding beforehand & during about the exam & questions that could come up. Helpful to be able to carry out a practice test at home before attending the course.``
``Thank you Michael, very informative & interesting course. I made some good notes with action points that will help our business.``
``Useful & Informative, everything was explained easily so it's understandable``
``Helpful to know more about wider range of the Premises / Personal Licence than my own area. Clear understanding beforehand & during about the exam & questions that could come up. Helpful to be able to carry out a practice test at home before attending the course.``
“Everything was clear and understandable, I would definitely recommend the course to a friend. I enjoyed the course and met some great people.”
Tel: 01492 574000
www.conwy.gov.uk/licensing “The training courses on the Licensing Act and the Gambling Act were both excellent. They were well presented, enjoyable and meaningful for all present.”
Tel: 01295 221599
www.cherwell.gov.uk “Another great day of training that was well received by the Councillors and Officers. One of the Councillors said how much she enjoyed the day, how informative she found it and that she felt that Michael’s style of presentation not only makes the subject matter interesting but also fixes it in your memory for recall at a later date.”
“I learned so much, it was a good day.”
“Brilliant course – I leant new things that I did not know.”
“Very interesting & informative. Good to discuss other people’s situations and use real events to explain legislation.”
”Michael, just a note to say how much we appreciated your presence at our “Meet the Neighbours” gathering….your ability to diffuse concerns that were raised was sublime. Thank you for your original idea to hold the meeting and the support you gave us on the night.”
“I recently attended the one day Personal Licence Course which was expertly delivered by Michael O’Brien. The day was professionally conducted throughout & Michael managed to capture the perfect balance between serious learning and fun. Michael is clearly a highly experienced specialist in this field and he was able to put all the delegates at ease in what can be quite a complicated area of study. The exam element could have been quite nerve racking but everyone appeared to proceed with confidence at this section of the day. This was undoubtedly due to Michael’s skill as a trainer in this field. I wouldn’t hesitate to recommend the O’Brien Personal Licence Course to anyone wishing to gain this qualification.”
”The course was taught in a very enjoyable manner by an extremely knowledgeable & competent tutor.”
”If you are thinking of taking a Personal Licence Course, I would highly recommend Michael O’Brien’s training. His delivery of the course made the syllabus interesting & informative.”
”An interesting insight into all aspects needed for all venues relating to retail alcohol sales.”
”Brilliant! Full of knowledge, humour and tact!”
”It was a really great time listening to a clear explanation/lecture about handling alcohol as a licence holder. The Tutor was very friendly.”
”I really enjoyed listening to the lecture about how to handle alcohol, how to handle under age. Everything is really clear about how to be responsible when you get a Personal Licence.”
”The course was very informative, given the knowledge and was engaging. I would recommend it to anyone wanting a Personal Licence.”
”Very informative & well lead course, I gained a good understanding of how to operate as a Personal Licence Holder.”
”The course was enjoyable and was very easy to listen, also all information was clear and very helpful.”
”Very useful & informative. Very well led and a clear direction. ”
”Very good informative course, Michael was an excellent tutor & was happy to answer any questions.”
Tel: 01723 361440
“We found the one-day training course for Personal Licence Holders (NCPLH) very comprehensive, well delivered, clear and easy to comprehend. The facilities at Cayley Court were excellent and the lunch provided was very nice. Michael and his staff subsequently helped us obtain our Shop Premises Licence, a service that we found very good and professional as everything was organised for us.”
“We found the one-day training course for Personal Licence Holders (NCPLH) very comprehensive, well delivered, clear and easy to comprehend. The facilities at Cayley Court were excellent and the lunch provided was very nice. Michael and his staff subsequently helped us obtain our Shop Premises Licence, a service that we found very good and professional as everything was organised for us.”
“Everything was clear and understandable, I would definitely recommend the course to a friend. I enjoyed the course and met some great people.”
Tel: 01492 574000
www.conwy.gov.uk/licensing “The training courses on the Licensing Act and the Gambling Act were both excellent. They were well presented, enjoyable and meaningful for all present.”
Tel: 01295 221599
www.cherwell.gov.uk “Another great day of training that was well received by the Councillors and Officers. One of the Councillors said how much she enjoyed the day, how informative she found it and that she felt that Michael’s style of presentation not only makes the subject matter interesting but also fixes it in your memory for recall at a later date.”
“I learned so much, it was a good day.”
“Brilliant course – I leant new things that I did not know.”
“Very interesting & informative. Good to discuss other people’s situations and use real events to explain legislation.”
”Michael, just a note to say how much we appreciated your presence at our “Meet the Neighbours” gathering….your ability to diffuse concerns that were raised was sublime. Thank you for your original idea to hold the meeting and the support you gave us on the night.”
“I recently attended the one day Personal Licence Course which was expertly delivered by Michael O’Brien. The day was professionally conducted throughout & Michael managed to capture the perfect balance between serious learning and fun. Michael is clearly a highly experienced specialist in this field and he was able to put all the delegates at ease in what can be quite a complicated area of study. The exam element could have been quite nerve racking but everyone appeared to proceed with confidence at this section of the day. This was undoubtedly due to Michael’s skill as a trainer in this field. I wouldn’t hesitate to recommend the O’Brien Personal Licence Course to anyone wishing to gain this qualification.”
”The course was taught in a very enjoyable manner by an extremely knowledgeable & competent tutor.”
”If you are thinking of taking a Personal Licence Course, I would highly recommend Michael O’Brien’s training. His delivery of the course made the syllabus interesting & informative.”
”An interesting insight into all aspects needed for all venues relating to retail alcohol sales.”
”Brilliant! Full of knowledge, humour and tact!”
”It was a really great time listening to a clear explanation/lecture about handling alcohol as a licence holder. The Tutor was very friendly.”
”I really enjoyed listening to the lecture about how to handle alcohol, how to handle under age. Everything is really clear about how to be responsible when you get a Personal Licence.”
”The course was very informative, given the knowledge and was engaging. I would recommend it to anyone wanting a Personal Licence.”
”Very informative & well lead course, I gained a good understanding of how to operate as a Personal Licence Holder.”
”The course was enjoyable and was very easy to listen, also all information was clear and very helpful.”
”Very useful & informative. Very well led and a clear direction. ”
”Very good informative course, Michael was an excellent tutor & was happy to answer any questions.”
Tel: 01723 361440
“We found the one-day training course for Personal Licence Holders (NCPLH) very comprehensive, well delivered, clear and easy to comprehend. The facilities at Cayley Court were excellent and the lunch provided was very nice. Michael and his staff subsequently helped us obtain our Shop Premises Licence, a service that we found very good and professional as everything was organised for us.”
“We found the one-day training course for Personal Licence Holders (NCPLH) very comprehensive, well delivered, clear and easy to comprehend. The facilities at Cayley Court were excellent and the lunch provided was very nice. Michael and his staff subsequently helped us obtain our Shop Premises Licence, a service that we found very good and professional as everything was organised for us.”
Specific training to the Catering and Hospitality Sectors including Food Safety, First Aid and Health & Safety
We know you need confidence that you are meeting your obligations, which is why O’Brien Licensing can recommend local provider Tyro Training. Tyro provides certified Food Safety, Health & Safety and First Aid courses at a range of levels. Tyro also offers a range of NVQs helping to make sure your staff keep up to date and maintain your high standards.
Tyro provides the courses you need at their Scarborough training centre, at your site or through open courses at a location convenient to you. Contact 01723 588072 or see www.tyrotraining.co.uk for more information
We recently developed a working collaboration with Langleys Solicitors which is proving to be very successful.
Tel: 01904 610 886 Queens House, Micklegate, York YO1 6WG
St. George Security, Whitby – Rob Russell, Director
Tel: 01947 600412
“Within the last three years, thirty of our staff have attended the 4-day training course leading to the National Certificate for Door Supervisors. The SIA registered BIIAB course offered by O’Brien Licensing and Training Services is by far the best and most comprehensive we have found and Geoff Cooling is an excellent and knowledgeable trainer”
Case Studies
Middle Earth Tavern, Whitby – Jill Blackburn, Licence Holder
25-26 Church Street, Whitby YO22 4AE 01947 606014
“We had serious problems with customers wanting to use the wide outside pavement area, which wasn’t licenced and had presented a major problem for us with the Police and Licensing Authority. Michael obtained all the necessary licences and permissions from Scarborough Licensing & Planning Departments and North Yorkshire County Council Highways to enable us to increase our licenced area, including successfully representing us at the Licensing Committee hearing. The outcome was that the customers got what they wanted, specifically during the annual Folk week.”
Wynne-Hatton Leisure Organisation Ltd trading as Portland Bookmakers – John King, Director
Tel: 05600 768779
www.portlandbookmakers.co.uk “With help from Michael O’Brien we managed to secure a Premises Licence for a Betting Shop. The original application was turned down by the local council but Michael, working together with a Barrister, presented our case well in the Court of Appeal with the result that the licence was granted. We find Michael very knowledgeable in his field and he and his team are very professional in all their dealings with us. We particularly appreciate Michael’s readiness to travel down to London from his base in North Yorkshire whenever we need to meet him.”
Crown Spa Hotel, Scarborough – David Chambers, Operations Director Tel: 0800 072 6134
www.crownspahotel.com “We have a good working relationship with Michael and his staff at O’Brien Licensing and Training Services. They have taken care of everything associated with Licensing and removed all the pressure off us. Their knowledge and expertise is clearly demonstrated when dealing with the finer aspects of the law. With their help, all of our managers are now Personal Licence Holders, having done the BIIAB NCPLH course. We can highly recommend them.”
Scarborough Angling Club – Secretary Pauline Ellis
“We have worked with O’Brien Licensing and Training Services since 2005 when the new Licensing Act came into force. The company helped us gain the Club Premises Licence and obtain detailed plans of the club. It was great to have all the pressure taken off us. I have also attended one of O’Brien’s Training Courses to obtain my Personal Licence. Subsequently they helped us rewrite our rulebook as well as helping us secure a Performing Rights Society (PRS) Licence. We have always found the service top class and to a high standard and I would not hesitate in recommending Michael and his team to anyone.”
Crossbutts Stable Restaurant with Courtyard Rooms – John & Susan Morley, Proprietors
Tel: 01947 820986
www.cross-butts.co.uk “O’Brien Licensing and Training Services were extremely helpful and informative when starting out and made the whole process more straightforward. They keep us up to date with current legislation which continually helps to take our business forward.”
Wotton House, Dorking, Surrey – Mark Belone, General Manager
Tel: 01306 737200
www.wottonhousedorkingsurrey.co.uk “Michael took on our licence application half way through the process. With overwhelming opposition, we expected a challenge to our application. However, he was extremely thorough from the start and his professionalism at the Licensing Committee hearing helped us to secure a positive outcome to all parts of our complex licence. I would definitely recommend Michael and his team.”
Scarborough Rugby Club – Howard Acklam M.C.I.A.T. Chartered Architectural Technologist
Tel: 01723 351824
www.scarboroughrugby.co.uk “Michael O’Brien and his Staff put a lot of time and effort into the Licensing Application in connection with the development of new facilities for Scarborough Rugby Union Football Club. He liaised well with the Club, it’s Officers and its Agents and he clearly presented an appropriate case which was successful on the day. His deep knowledge of the licensing trade and correct procedures, were imperative in this particular case, which was made somewhat difficult due to numerous objections.”